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Cliff Banks Cliff Banks has been involved with the automotive industry for nearly 20 years and has covered the industry for Ward's for nine years. He is an award-winning...more

Archive for July, 2009

Ward’s Wins Editorial Awards

It seems every August or September, I’m writing about journalism awards racked up by colleague Steve Finlay, and this year is no different.


(Read more about them here: Ward’s Wins Four 2009 Editorial Awards From ASBPE.)


As he did in 2008, Steve won a national gold award this year in the American Society of Business Publication Editors annual editorial excellence contest.


He won the gold for two columns he wrote in 2008 about automotive financing and leasing. Steve didn’t stop with the gold, however. He also won the bronze national award for two other columns. Just like last year, four out of 12 of Steve’s columns won awards.


Other Ward’s editors – Barbara McClellan, editor of WardsAuto.com and Drew Winter, editor-in-chief of Ward’s AutoWorld won regional awards in the ASPBE contest.


Yours truly was shut out again – apparently I have some improving to do. And, no, I’m not jealous – Right.

Cash-for-Clunkers Hit and Misses

Is the government’s program proving to be too popular? Sales at many dealerships are going through the roof with many reporting selling more than a hundred vehicles in the program’s first few days.


Dealers essentially are having to front the cash for the $3,500 - $4,500 vouchers and probably won’t receive reimbursement money from the government for several days. The government has 10 days from the time deals are approved to electronically submit money from cash-for-clunkers into dealer accounts.


The problem is, dealers have to scan, create PDFs and electronically submit at least 20 documents for each deal for the National Highway Traffic Safety Admin. to approve it. Many dealers are reporting deals are being rejected for incomplete or incorrect information. The rules published by NHTSA last week consist of a 135 page document and filled with legalese, so mistakes and misunderstandings are bound to happen.


Another problem is that dealers often are unable to log onto the government website to submit the paperwork.


In other words, dealers may be waiting a while for the money — and with so many dealers having cash flow and credit issues today they’ll have to be careful they don’t clunk themselves out of business.


Nonetheless, the incentive is a big hit and inventory is flying off dealers’ lots, so dealers are willing to put up with some frustration.

Don’t Rap Dealers

A recent story in one of the consumer magazines asked whether the industry still needs dealers. It argued auto makers could sell cars just fine using the Internet. Haven’t we been down this path before?


Prevalent throughout the article was the premise that dealers are why cars aren’t selling. Specifically, the reason for the decline in sales is because customers are frustrated with the car-buying process.


It’s been a common theme recently. Sales are down so it must mean dealers are bad. Auto makers also have fed that line of thinking by eliminating “poor performing” dealers while implying they need to fix their retail networks.


Even vendors and consultants who sell to dealers are getting caught up in the hype of “blame the dealer.” Just visit one of the automotive conferences and you’ll hear how dealers need to fix their businesses.


The dealer is why we’re only going to hit 10 million sales this year? Nothing could be further from the truth. The banks are at fault, not the dealer. The reason cars aren’t selling is because of the continuing unavailability of credit. The industry was fine until the credit markets collapsed last year.


Dealers have to work harder to get deals financed. Banks say they have loosened the tough credit guidelines. That may be true, but they still are financing far fewer non-and subprime deals. Add to that, the average credit score on new-vehicle purchases continues to climb, according to Experian Automotive.


Dealers are keeping the industry afloat but it’s going to take the banks to bring to the industry back to levels much less painful then they are today. I’m not saying the banks are evil. The fact is, they are between the proverbial rock and a hard place. They got hammered for making bad loans when lending money to people who were high credit risks. And now, we’re hammering them for not continuing that practice.


However, the banks need to loosen up a bit, dealers tell me. Credit unions are trying to fill the gap, but there is only so much they can do because their portfolios and resources are far more limited than what large banks have.


Are there areas in which dealers can improve? Absolutely. The future represents a great opportunity for the 18,000 dealers that will still be in business next year.


Now is the time to “seize the moment,” to get the right staff and the right processes in place for when traffic returns. I have conversations daily with dealers who are doing just that.


In the next couple of weeks, the Cash-for-Clunkers program will be in full force. It’s going to drive a lot of traffic to dealerships who already are marketing themselves as Cash for Clunkers businesses.


If you’re not already getting your dealership ready — marketing, sales people, service advisors — get started today, otherwise you risk being marginalized in your market.


Dealers already are ramping up designing marketing and incentive programs to capitalize on the program the next few months. Dealers are going to be the ones who make the program work.


So hang on. The rest of the year could be exciting.

About

Ward’s Dealer Business Editorial Director Cliff Banks shares his views on emerging trends and technologies that promise to help dealers sell more vehicles.

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